Why is my Wix website not working?
When your Wix website isn't working properly, several factors could be causing the issue. Understanding the most common problems and their solutions can help you get your site back online quickly.
Live Site and Loading Problems
Slow page load times are among the most frequent issues Wix users face. Your website might load slowly, or specific elements like images and videos may take excessive time to appear. Additionally, your site might display improperly across different devices.
The quickest fix is to refresh your page using Ctrl + F5 on Windows (Command + R on Mac), then reload and revisit the URL.
Browser Compatibility Issues
Your Wix site may not open correctly on certain browsers due to cookie or cache problems. To resolve this:
- Open your browser's Settings menu
- Navigate to Advanced > Privacy and Security > Site Settings > Cookies
- Enable the option to allow sites to save and read cookie data
- Refresh the page with Ctrl + F5 and reload
- Visit your URL again
If problems persist, try disabling antivirus software temporarily, switching to a different network connection, or clearing your browser cache.
Server and Gateway Errors
The 502 Bad Gateway error occurs when a server receives an invalid or timeout response from another server. This typically happens due to high loading times, broken links, or poor network connectivity. These issues often resolve themselves, but if they persist, contact Wix support.
Domain Connection Problems
Your site might be inaccessible if your purchased domain isn't properly connected to Wix, or if an old URL from a previous site remains cached. Try these steps:
- Refresh the page and re-enter the URL to verify correctness
- Access the page through your homepage instead of directly
- Test the page in a different browser
- Clear your cache if switching browsers solves the problem
Payment and Account-Related Issues
Wix Error 10104 commonly appears during subscription renewal, plan upgrades, or payment information updates. This error prevents you from upgrading your plan or maintaining active services. If you encounter this, try accessing the editor in Incognito mode, make your changes, and save them.
For login issues, verify your credentials and account access settings.
Editor Functionality Problems
The Wix editor may load slowly, become unresponsive, misalign elements, or fail to respond when clicking features. Browser cache clearing and trying a different browser often resolve these issues.
For persistent problems that don't resolve with basic troubleshooting, visit Wix Support for specialized assistance from their technical team.