How do I cancel my Wix subscription or account?

Canceling your Wix subscription is a straightforward process that can be completed directly from your account dashboard. Here's everything you need to know about canceling your Wix services.

Canceling Your Wix Subscription

To cancel your Wix subscription, start by logging into your account at Wix.com. Once logged in, click on your profile icon in the top right corner and select Subscriptions from the dropdown menu.

Locate the subscription you want to cancel—this could be your website plan, domain, or other premium service. Click the three-dot menu icon next to your subscription and select Cancel Plan. You'll be prompted to confirm your cancellation and may be asked to provide a reason.

What Happens After Cancellation

When you cancel a subscription, it will not be renewed at the end of your current billing period. However, you'll continue to have access to all premium features until your subscription expires. After expiration, you'll lose premium features such as your connected domain, ad removal, and advanced tools.

Important Timing Considerations

If you cancel within 14 days of purchase, you may be eligible for a full refund. After this period, refunds typically aren't available for the remaining subscription time. Your website will remain active until the end of your paid period, giving you time to backup any important content.

Mobile App Subscriptions

If you subscribed through the Wix mobile app on iOS or Android, you'll need to cancel through your device's app store (Apple App Store or Google Play Store) rather than through the Wix website.

Deleting Your Entire Account

If you want to completely delete your Wix account rather than just cancel a subscription, you'll need to first cancel all active subscriptions and domains. Then navigate to Account Settings from your profile menu and scroll down to find the Close Account option. Remember that this action is irreversible and will permanently delete all your data, websites, and personal information.

Before deleting your account or letting your subscription expire, make sure to download any important files or content from your website, as you won't be able to access them afterward.