About Wix

How do I cancel my Wix account and subscription?

How to Cancel Your Wix Account and Subscription

Canceling your Wix subscription or deleting your account entirely is a straightforward process, though it requires following specific steps to ensure everything is properly removed. Here's what you need to know.

Canceling Your Wix Subscription

If you want to stop being charged but keep your account, you can cancel your subscription without deleting your entire account:

  1. Log in to your Wix account and navigate to your dashboard
  2. Go to Settings > Billing & Payments > Premium Subscriptions
  3. Locate your active subscription plans (this includes site plans, domains, mailboxes, or apps)
  4. Click "Cancel Plan" next to each subscription you wish to cancel
  5. Follow the on-screen prompts and enter your password when requested to confirm

Important note: Wix typically does not refund unused portions of subscriptions, so make sure to cancel before your renewal date to avoid being charged for another billing cycle.

Deleting Your Websites and Domains

Before you can fully delete your account, you'll need to remove all associated content:

  1. From your dashboard, go to My Sites
  2. For each website, click Site Actions > Move to Trash and confirm deletion
  3. Navigate to the Domains section
  4. Remove connected domains by selecting Domain Actions > Remove from Wix, or transfer them to another provider if you want to keep them

Permanently Deleting Your Wix Account

If you want to completely close your account after canceling subscriptions and removing sites:

  1. Go to Account Settings
  2. Scroll to the bottom and find "Close My Account" or "Delete Account"
  3. Provide a reason for leaving if prompted
  4. Confirm your decision

Warning: This action is permanent and irreversible. All your Wix data will be deleted, and you cannot recover your account afterward.

Key Takeaways

  • You don't need to delete your entire account just to stop being charged—canceling your subscription is sufficient
  • Make sure you have access to your registered email, as Wix will send confirmation messages throughout the process
  • Consider downloading any content you want to keep before deleting sites or your account
  • Account deletion removes everything permanently, so be certain before taking this step

For more information about managing your Wix account and subscriptions, visit Wix Support.