How do I reach Wix support by phone and is there a phone number I can call?
Getting Wix Support by Phone
Wix does not publish a general toll-free hotline that you simply dial. Instead, Wix uses a callback system: you request a call through your account and a Customer Care agent calls you back, usually within a short window. This keeps your request tied to the correct site and account so the agent has context before the call begins.
How to Request a Callback
- Log in to your account at www.wix.com.
- Open the Help Center (the question-mark icon in your dashboard or top navigation).
- Search for your issue, then choose the Contact Us or Call option.
- Pick a callback time slot and confirm your phone number.
Tips Before You Call
- Be logged in. Phone and callback options appear only when you are signed in to the account that owns the site.
- Have your site URL ready so the agent can locate it quickly.
- Note your premium status. Support is available to everyone, and paid plan users often see priority callback options.
Other Ways to Get Help
If a call is not convenient, you can also browse step-by-step guides in the Wix Help Center or open a ticket for a written reply. For most account, billing, and editor questions, the searchable Help Center resolves the issue without waiting for a call.