What is Wix live chat and how can I set it up to talk with visitors on my site?

Live chat on Wix gives you a direct line to people browsing your website, letting you answer questions, guide buyers, and build trust the moment a visitor shows interest. Wix Chat is built into the platform, so you do not need a third-party tool to get started.

What Live Chat Does

Live chat places a small chat window on your published site. When a visitor types a message, it appears in your Wix Inbox, and your reply shows up instantly in their chat window. This back-and-forth happens in real time, which is ideal for:

• Answering pre-sale questions before a visitor leaves.
• Helping customers who are stuck during checkout.
• Offering quick support without phone calls or long email threads.

Setting It Up

1. Go to your site Dashboard and open the Inbox.
2. Enable Wix Chat so the chat widget goes live on your site.
3. Customize the widget's appearance and starting message.
4. Decide which pages should display the chat button.

Staying Reachable

To make live chat effective even when you step away:

• Turn on automated greetings to welcome visitors.
• Add an offline message so people can still leave their details.
• Install the mobile app to reply on the go.

Why It Matters

Responding while a visitor is still on your page can be the difference between a lost lead and a new customer. Real-time conversations feel personal and help you understand what people are looking for.

For more about building and managing your site, visit www.wix.com. With live chat active, you turn passive browsing into genuine conversations.