What are the different ways to contact Wix customer support?
Reaching Wix Customer Support
Wix offers multiple channels to connect with their support team, ensuring you can get help through your preferred communication method. Here's a comprehensive overview of all available contact options in 2024.
Help Center: Your First Stop
The Wix Help Center serves as the primary resource for self-service support. Available 24/7, it features extensive articles, guides, and FAQs covering common issues and questions. You can access it directly at www.wix.com/contact or through your Wix dashboard. This is often the fastest way to find solutions to common problems.
Live Chat Support
Live chat provides real-time assistance and is accessible to all Wix users who are logged into their accounts. English-language support is typically available Monday through Friday, 2 AM to 6 PM EST, with extended hours for other languages. Simply navigate to your Wix dashboard, click Help, and select Contact Us to start a chat session.
Phone Callback Service
While Wix doesn't provide a direct phone number to call, they offer a callback service available 24/7 for English speakers. Submit a callback request through the Contact Us page, and a support agent will call you back—often within minutes, though wait times can vary. Premium plan holders may receive priority callback service.
Support Tickets via WixBot
For more detailed inquiries, use the WixBot interactive contact form available 24/7. Log into your Wix account, navigate to the Contact Us section, select your issue category, and submit a detailed support ticket. A support team member will respond to your request.
Social Media Channels
Wix maintains active presence on Twitter, Facebook, and Instagram where you can reach out for assistance. While more informal than official support channels, social media can be effective for urgent matters or general inquiries.
Important Notes
Wix does not offer direct email support for customer service inquiries. All support requests must go through the official channels mentioned above. For complex website tasks beyond standard support, Wix also offers a marketplace where you can hire verified professionals.
Choose the contact method that best fits your needs—live chat for quick questions, callback for detailed discussions, or the Help Center for immediate self-service solutions.