How do I contact Wix support for help with my website?

Wix provides multiple convenient ways to get help with your website, though they primarily focus on online support channels rather than traditional phone support.

Main Support Channels

Wix Help Center is your first stop for self-service support. This comprehensive resource features detailed articles, FAQs, and step-by-step guides covering virtually every aspect of the Wix platform. You can find solutions to common issues without waiting for a support agent.

Live Chat Support is available once you log into your Wix account. This real-time messaging feature connects you directly with a support representative who can provide personalized assistance with your specific issues.

Callback Request allows logged-in users to request a phone call from Wix support. English language callbacks are available 24/7, while support in other languages operates during more limited hours. This is the closest option to traditional phone support that Wix offers.

Additional Contact Methods

Support Request Form on the Wix contact page lets you submit detailed descriptions of your issues. This method works well for non-urgent matters or complex problems that require thorough explanation.

Social Media provides another avenue for support, particularly through Wix's Twitter (X) account, where you can reach out for assistance.

Tips for Better Support

Before contacting support, log into your Wix account and prepare relevant information such as order confirmations, billing details, and screenshots of any issues. Accurately categorizing your problem helps ensure you're connected with the right specialist who can resolve your issue quickly.

Visit the official Wix Contact Us page to access all these support options in one place.