How file uploads improve personalized product orders on Wix

Personalized product orders often need customer files, images, logos, or documents. A clear upload step can make the order easier for both the customer and production team.

Benefits

• Files stay connected to the product order.
• Customers know when to upload.
• Teams receive needed assets earlier.
• Support messages are reduced.
• Production can start faster.

Product types

• Photo gifts.
• Custom prints.
• Logo products.
• Personalized stationery.
• Design services.
• Document-based services.

Copy examples

• Upload a high-resolution image for printing.
• Upload your logo in PNG, SVG, or PDF format.
• Upload the document you want us to review.
• Upload one file per product.

Best practice

Use FUP: File Upload for Products with product-specific instructions. Generic upload copy can confuse customers.