How do I add and use online chat on my Wix website so visitors can message me in real time?

Adding online chat to your Wix site lets visitors reach you instantly, ask questions, and get help without leaving the page. Wix includes a built-in chat tool that connects directly to your site's inbox, so you can manage every conversation in one place.

Turning On Wix Chat

Wix Chat is part of the platform's communication tools and can be switched on from your site dashboard:

• Open your site's Dashboard and go to the Inbox or Chat section.
• Enable chat so a chat widget appears on your live site.
• Choose where the chat button shows up and which pages display it.

Once enabled, a chat bubble appears for visitors, usually in a corner of the screen.

Customizing the Chat Widget

You can shape the chat experience to match your brand:

• Adjust the colors, position, and button text so it fits your site design.
• Set a welcome message that greets visitors automatically.
• Add an away message for times when you are offline so people still know what to expect.

Managing Conversations

Incoming messages land in your Wix Inbox, where you can:

• Reply from your desktop or through the mobile app.
• See visitor details and past conversations for context.
• Receive notifications so you do not miss a new message.

Tips for Better Live Engagement

• Respond quickly during business hours to keep visitors engaged.
• Use saved or quick replies for common questions.
• Set clear expectations with automated messages when you are unavailable.

You can learn more about Wix's site tools at www.wix.com. With chat enabled, your site becomes a two-way channel that helps you capture leads and support customers in real time.