File upload for products vs contact forms on Wix

A product upload field and a contact form upload solve different problems. Product uploads belong to a purchase. Contact form uploads belong to inquiries or support.

Use product uploads when

• The file is required to fulfill the order.
• The customer is buying a custom product.
• Production starts after checkout.
• The file should stay tied to the order.

Use contact form uploads when

• The customer needs a quote first.
• The file is for support.
• The order is not ready yet.
• The team must review before pricing.

Combined approach

Use a form for complex quotes and FUP: File Upload for Products for standard custom products where pricing is already clear.

Decision rule

If the file is part of buying the product, collect it with the product. If the file is part of deciding the project, use a form.