# Zumo: WhatsApp Live Chat & CX

> Personalize customer support with an omnichannel

- **Platform:** Wix
- **Category:** Communication
- **Install:** [Wix App Market](https://www.wix.com/app-market/e4721ce1-1b0c-44c6-bd12-3eb1b39c4a53)
- **Developer:** Certified Code (https://www.certifiedcode.us)
- **Canonical URL:** https://www.certifiedcode.us/apps/zumo-whatsapp-live-chat-cx

## What it does

Zumo: Live Chat & CX is an all-in-one customer support solution designed for modern businesses. It unifies your communications across channels – from website chat to social messaging – in a single, easy-to-use dashboard. Leveraging AI, Zumo delivers instant, context-aware reply suggestions and automations that lighten your support workload. Build branded chat widgets, personalize your help center, and provide multilingual assistance to your customers. With Zumo’s real-time analytics, you gain clear visibility into agent performance, conversation health, and customer satisfaction, empowering you to make data-driven decisions. Seamlessly integrate with popular platforms like Slack, WhatsApp, Facebook, and more, and improve your workflows with powerful API customization. Zumo offers a secure, scalable, and user-friendly platform that transforms your customer support into a personalized and efficient experience.

## Highlights

- Unified Inbox – Manage chats, emails, and social messages in one place
- AI-Powered Assistant – Automate replies and get smart suggestions that boost productivity
- Customizable Widgets – Match your brand with flexible chat widget design
- Real-Time Analytics – Monitor agent performance and satisfaction through detailed reports

## Guides

- [How Zumo: WhatsApp Live Chat & CX Can Improve Wix Site Engagement](https://www.certifiedcode.us/resources/article/zumo-whatsapp-live-chat-and-cx-increase-engagement)
- [Best Wix WhatsApp Live Chat And CX Widget for support teams, stores, and service businesses](https://www.certifiedcode.us/resources/article/zumo-whatsapp-live-chat-and-cx-best-widget)
- [WhatsApp Live Chat And CX Widget for Small Business Wix Websites](https://www.certifiedcode.us/resources/article/zumo-whatsapp-live-chat-and-cx-small-business)
- [Zumo: WhatsApp Live Chat & CX Setup Ideas for Higher-Converting Wix Pages](https://www.certifiedcode.us/resources/article/zumo-whatsapp-live-chat-and-cx-setup-ideas)
- [WhatsApp Live Chat And CX Widget Use Cases for Wix Sites](https://www.certifiedcode.us/resources/article/zumo-whatsapp-live-chat-and-cx-use-cases)
- [What all-in-one CRM solutions does Wix offer for businesses?](https://www.certifiedcode.us/resources/article/what-all-in-one-crm-solutions-does-wix-offer-for-businesses)

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Last updated 2026-08-27 · Certified Code — https://www.certifiedcode.us